Week 2 discussion 1 | HHS 207 Communication Skills for Health & Human Service Personnel | Ashford University

 

Typically, we think of verbal communication as the words that we use to convey messages. The reading for this week helps us see that other things may be communicated through our verbal messages beyond the actual words used. Our choice of words and how they are conveyed can have a tremendous impact on our interactions with others, including clients and colleagues in human services settings. In this first discussion forum for the week, you will review a fictional case study in which you will be asked to provide examples of effective verbal communication techniques in a human services setting.

Read Chapter 4 of The Interpersonal Communication Book and review the summary information found on page 107. Last week we discussed how a cultural framework might shape the meaning or understanding of communication. What other factors may determine the message conveyed through verbal messages? Consider some principles of verbal messages that would be important for working with clients in human services settings. Would these principles also apply to working with colleagues or community members? Think about some guidelines that could help us communicate more effectively with others.

Case Study: You have a new job as a case manager in an assisted living facility for individuals over the age of 65. Part of your job is to help new residents get settled in to the facility, including explaining activities that are available to them. You also try to help new residents become part of the community at the residence. John is a 70-year-old man who has recently moved into your facility. You discover that John has a slight hearing impairment which affects his ability to both communicate as well as participate in group activities, and you must consider this when interacting with him. Up until now, he has only lived in his own home. Using this case as your example, please address the following:

  • Discuss two factors that are a part of verbal communication, beyond the actual words themselves that might be important in your first meeting with John.
  • Using information found in Table 4.1 (page 94) of your text, provide two or three examples of effective verbal communication techniques that you could use to engage with John within this particular setting. Describe one communication theory that can be applied to your interaction (e.g., how you verbally communicate, how you perceive John’s verbal communication, etc.).
  • Describe one communication theory from Week One’s required website reading (i.e., constructivist, attachment, communication accommodation, attribution) that can be applied to your interaction (e.g., how you verbally communicate, how you perceive John’s verbal communication, etc.).
  • What do you think may make it more personally difficult for you to communicate effectively with John? Why do you believe this to be the case?

Initial Post: Prepare a 300-word minimum reply that sufficiently addresses each of the items above. Don’t forget that it is critical to cite your sources of information, including the textbook, in APA format.

The initial reply is due no later than Day 3 (Thursday) of the learning week, and at least two substantive replies of at least 100 words to two different peers will be due no later than Day 7 (Monday) of the learning week.

Guided Response: Consider ways in which you might like to interact with your peers. For example, what additional information might you share with your peers that could be helpful in their analysis of the case study? Did you respond in the same manner, or differently? Please be courteous and adhere to the rules of respectful engagement throughout your replies.

University Writings
Calculate your paper price
Pages (550 words)
Approximate price: -

Why Work with Us

Top Quality and Well-Researched Papers

We always make sure that writers follow all your instructions precisely. You can choose your academic level: high school, college/university or professional, and we will assign a writer who has a respective degree.

Professional and Experienced Academic Writers

We have a team of professional writers with experience in academic and business writing. Many are native speakers and able to perform any task for which you need help.

Free Unlimited Revisions

If you think we missed something, send your order for a free revision. You have 10 days to submit the order for review after you have received the final document. You can do this yourself after logging into your personal account or by contacting our support.

Prompt Delivery and 100% Money-Back-Guarantee

All papers are always delivered on time. In case we need more time to master your paper, we may contact you regarding the deadline extension. In case you cannot provide us with more time, a 100% refund is guaranteed.

Original & Confidential

We use several writing tools checks to ensure that all documents you receive are free from plagiarism. Our editors carefully review all quotations in the text. We also promise maximum confidentiality in all of our services.

24/7 Customer Support

Our support agents are available 24 hours a day 7 days a week and committed to providing you with the best customer experience. Get in touch whenever you need any assistance.

Try it now!

Calculate the price of your order

Total price:
$0.00

How it works?

Follow these simple steps to get your paper done

Place your order

Fill in the order form and provide all details of your assignment.

Proceed with the payment

Choose the payment system that suits you most.

Receive the final file

Once your paper is ready, we will email it to you.

Our Services

No need to work on your paper at night. Sleep tight, we will cover your back. We offer all kinds of writing services.

Essays

Essay Writing Service

No matter what kind of academic paper you need and how urgent you need it, you are welcome to choose your academic level and the type of your paper at an affordable price. We take care of all your paper needs and give a 24/7 customer care support system.

Admissions

Admission Essays & Business Writing Help

An admission essay is an essay or other written statement by a candidate, often a potential student enrolling in a college, university, or graduate school. You can be rest assurred that through our service we will write the best admission essay for you.

Reviews

Editing Support

Our academic writers and editors make the necessary changes to your paper so that it is polished. We also format your document by correctly quoting the sources and creating reference lists in the formats APA, Harvard, MLA, Chicago / Turabian.

Reviews

Revision Support

If you think your paper could be improved, you can request a review. In this case, your paper will be checked by the writer or assigned to an editor. You can use this option as many times as you see fit. This is free because we want you to be completely satisfied with the service offered.