An example of a presenting self is
Mahogany is very attentive in class and asks questions about the material to her
Mahogany regularly calls her friends, remembers birthdays, and listens to friends’
Mahogany is never late for work, volunteers for work committees
, and turns in
work on time.
all of the above.
none of the above.
Meghan wants to make a sale. According to the nonverbal information presented in Chapter 6, to
get compliance from a customer Meghan might try
speaking in a rate much faster than her customer’s.
lightly touching her customer.
avoiding direct eye contact with her customer.
keeping her facial expression as neutral as possible.
None of these are advisable to gain compliance.
Edward T. Hall defines personal distance as
0 to 18 inches.
18 inches to 4 feet.
4 feet to 12 feet.
12 feet to 25 feet.
25 feet and beyond.
How is emotional intelligence defined in the text?
the ability to understand and manage one’s own emotions and be sensitive to
the ability to share multiple feelings
the ability to accept responsibility for our feelings
the ability to change negative self
talk to positive
a measure that indicates you have a large emotional vocabulary
All of the following are true about touch except which one?
Touch can have a significant influence on health and well
Touch can signal a variety of relationships.
Touch can be a way to communicate both negative and positive feelings.
Touch can increase compliance.
Touch in any of its forms can have positive effects.
Studies of nonverbal communication across cultures reveal that
smiles and laug
hter are a universal signal of positive emotions.
sour expressions convey displeasure in some cultures and pleasure in others.
a direct gaze is considered appropriate in most cultures.
classes usually start and end on time in most cultures.
all of the above are true.
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