It: end user support “due today”

7 pages; 5 empty sections with headings

Project Background

Throughout this course, you will be working on several aspects of help desk operations planning that will result in a complete Help Desk Operations Guide document for a company scenario of your choosing. For purposes of this project, you can assume the company either has an existing help desk group in need of improvement or is creating a new department. Additional information and the deliverables for each Individual Project will be provided in the assignment description for the project.

Company Selection:

The first step will be to select a scenario company as the target for your help desk department. This company will be used as the basis for each of the assignments throughout the course and should conform to the following guidelines:

  • Nontrivial: The company should be large enough to allow reasonable exercise of the help desk planning process.
  • Domain Knowledge: Student should be familiar with the products or services provided by the organization to allow focus on the help desk department planning tasks without significant time required for domain education.
  • Accessibility: Student should have good access to information related to the type of organization because this will be an important part of the process.

Select an example company that fits these requirements, and submit your proposal to your instructor before proceeding further with the assignments in the course. Approval should be sought within the first several days of the course. Your instructor will tell you how to submit this proposal and what notification will be given for project approval.

Assignment

For the assignments in this course, you will be developing a comprehensive Help Desk Operations Guide document. Your first task in this process will be to select an example company to use as the basis of your planning. You will also create the shell document for the final project deliverable that you will be working on during each unit. As you proceed through each project phase, you will add content to each section of the final document to gradually complete the final project delivery.

The project deliverables are the following:

  • Submit your project proposal to instructor for approval.
  • Help Desk Operations Guide Document Shell, the format is should be as follows:
    • Title Page
      • Course number and name
      • Project name
      • Student name
      • Date
    • Table of Contents (TOC)
      • Use auto-generated TOC.
      • Maximum of three levels deep
      • Be sure to update the fields of the TOC so it is up-to-date before submitting your project.
    • Section Headings (create each heading on a new page with TBD as content, except for sections listed under New Content below)
      • Project Outline
      • Roles and Responsibilities
      • Tools and Technologies
      • Processes and Procedures
      • Performance Measures
  • New content to be added to the guide:
    • Project Outline
      • Brief description of the company (can be hypothetical) where the help desk organization will reside. Include a list of products and services provided by the company, company size, location(s), and other pertinent information.
      • Summary of major types of support to be provided (phone, e-mail, live) and who will be the target of support (internal users, external customers, etc.)
      • Material can be taken from approved proposal submitted to instructor
      • Be sure this project is approved by the instructor
  • Name the document yourname_IT141_IP1.doc
  • Submit the document for grading

Adhere to APA formatting and reference guidelines when writing your response. Additionally, your response should be free of grammatical errors, use complete sentences, and give specific details to support statements.

University Writings
Calculate your paper price
Pages (550 words)
Approximate price: -

Why Work with Us

Top Quality and Well-Researched Papers

We always make sure that writers follow all your instructions precisely. You can choose your academic level: high school, college/university or professional, and we will assign a writer who has a respective degree.

Professional and Experienced Academic Writers

We have a team of professional writers with experience in academic and business writing. Many are native speakers and able to perform any task for which you need help.

Free Unlimited Revisions

If you think we missed something, send your order for a free revision. You have 10 days to submit the order for review after you have received the final document. You can do this yourself after logging into your personal account or by contacting our support.

Prompt Delivery and 100% Money-Back-Guarantee

All papers are always delivered on time. In case we need more time to master your paper, we may contact you regarding the deadline extension. In case you cannot provide us with more time, a 100% refund is guaranteed.

Original & Confidential

We use several writing tools checks to ensure that all documents you receive are free from plagiarism. Our editors carefully review all quotations in the text. We also promise maximum confidentiality in all of our services.

24/7 Customer Support

Our support agents are available 24 hours a day 7 days a week and committed to providing you with the best customer experience. Get in touch whenever you need any assistance.

Try it now!

Calculate the price of your order

Total price:
$0.00

How it works?

Follow these simple steps to get your paper done

Place your order

Fill in the order form and provide all details of your assignment.

Proceed with the payment

Choose the payment system that suits you most.

Receive the final file

Once your paper is ready, we will email it to you.

Our Services

No need to work on your paper at night. Sleep tight, we will cover your back. We offer all kinds of writing services.

Essays

Essay Writing Service

No matter what kind of academic paper you need and how urgent you need it, you are welcome to choose your academic level and the type of your paper at an affordable price. We take care of all your paper needs and give a 24/7 customer care support system.

Admissions

Admission Essays & Business Writing Help

An admission essay is an essay or other written statement by a candidate, often a potential student enrolling in a college, university, or graduate school. You can be rest assurred that through our service we will write the best admission essay for you.

Reviews

Editing Support

Our academic writers and editors make the necessary changes to your paper so that it is polished. We also format your document by correctly quoting the sources and creating reference lists in the formats APA, Harvard, MLA, Chicago / Turabian.

Reviews

Revision Support

If you think your paper could be improved, you can request a review. In this case, your paper will be checked by the writer or assigned to an editor. You can use this option as many times as you see fit. This is free because we want you to be completely satisfied with the service offered.